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Empire Tickets Frequently Asked Questions & Glossaries


General Information
Who is Empire Tickets?
Empire Tickets’ motto, “Make Life an Event,” sums up the vision for the company. “I wanted to build a brand that goes beyond good seat locations and ticket prices,” President Robbi Raitt says. “Experiences that will last a lifetime are priceless, and we are inspired by that. ‘Make life an event’ is reflected in every element of our customer experience, from your first phone call to place an order or ask about a show, to the moment the usher reads your tickets and seats you for the experience of a lifetime.”

With more than 16 years of experience in the industry, Raitt and his colleagues have built a business that provides premium event experiences to customers worldwide. Tickets available from Empire include all of the best events worldwide, from the Masters and the Super Bowl to NASCAR, Broadway and high profile concert tours. And, Empire focuses on more than just providing tickets.

“In addition to making our customers feel like VIPs, we go out of our way to make the entire event experience as positive as possible,” explains Raitt. “For events like the Masters, for example, clients need more than tickets – they have to arrange for housing, travel and other logistics, along with hospitality provided by our partner Club Magnolia. Some brokers believe that once they have sold you a ticket, their job is over. We go the distance to keep the customer happy – from booking hotels, limousines, and shuttle service to arranging group sales and providing access to parties.”
Why should I use Empire Tickets?
Empire Tickets is a fully licensed broker with a strong brand centered around its service, integrity, honesty, trustworthiness and reliability. We're a member of the National Association of Ticket Brokers which requires its members to maintain the highest level of ethics in the marketplace. We have been a Better Business Bureau accredited business since 1998 with a BBB A+ rating. We are a real brick and mortor business with real people who want to do their best for you. We are not another one of those fly-by-night dot coms.

Our total price is among the very lowest in the industry. Our superior relationships with ticket sellers give you an unmatched selection from which to choose, especially for the hottest and most exclusive events.

We are a full-service provider — we have the most responsive and helpful in-house conceirge service team to handle your every question or concern. And every order is backed by our 100% Ticket Assure Protection Guarantee.
Why would I buy from a broker?
A licensed broker is a safer way to purchase tickets. To be licensed, brokers must apply to state government and agree to certain conditions and regulations. States instituted licensing laws because they recognized the demand for the service provided by ticket brokers. Licensing has helped to regulate the industry and provide consumer protection from fraud. Most licensed brokers provide a guarantee that their tickets are authentic and valid for entry. All tickets sold by Empire Tickets are backed by our 100% Ticket Assure Protection Guarantee.
Why not buy from a ticket scalper, auction site, or classified site?
We strongly discourage customers from buying from ticket scalpers or online from unverified sources. Not only is there no guarantee of ticket authenticity, but there is also no accountability or further recourse should the tickets prove to be invalid. Thus fraud and counterfeits are a big problem through these sources.

All tickets for sale from Empire Tickets are from professional ticket resellers as well as pre-screened individual sellers to ensure that we provide our customers with authentic tickets. All tickets are backed by our 100% Ticket Assure Protection Guarantee.
What is the Ticket Assure Protection Guarantee?
At Empire Tickets, we are committed to delivering safety, peace of mind, and satisfaction to our clients. Our customers' trust is our top priority. Please click on the link to read about our 100% Ticket Assure Protection Guarantee.
Is my information safe when I buy tickets from Empire Tickets?
Yes. At Empire Tickets our top priority is to ensure that all of our customers' personal information is kept safe and secure. We are not a lead generator that passes your information along. Instead we act as the liaison with the seller on your behalf, providing only with the address to which you want your tickets shipped. In addition, Empiretickets.com is constantly being monitored for security vulnerabilities as required by the Payment Card Industry, and SSL secured to ensure that your information is always safe and secure.
Can I change my Empire Tickets account email address?
Yes, once an account is created the email address is permanent unless our customers email us a request to change the email address. Such requests should be sent to sales@Empiretickets.com. Please allow 1-3 business days for this request to be processed.
Where does Empire Tickets obtain its tickets for resale? What is the secondary market?
All tickets for sale at Empire Tickets are listed by professional ticket resellers as well as pre-screened individual sellers. This collection of tickets from resellers defines the "secondary market." Empire Tickets operates in this secondary ticket market. We do not own or originate tickets like TicketMaster or a venue's box office. The secondary market is a "live market place" with ticket prices and availability that is constantly changing based on the supply and demand of interested fans, and therefore ticket prices may be above or below the printed "face value" on the tickets. Due to the nature of the ticket industry, tickets are subject to availability as noted in our Sales Terms. All orders placed through Empiretickets.com are considered requests until the respective seller confirms availability. At that point, our 100% Ticket Assure Protection Guarantee goes into effect.
How does Empire Tickets have premium tickets to sold-out events?
Empire Tickets operates in the secondary market for event tickets. We draw on an extensive network of relationships with ticket resellers from the USA and Canada to ensure that we have the ability to get our customers into the events they wish to attend.
How are tickets priced?
Tickets are priced based on the fair market rate. Fair market rate is ascertained by supply and demand which determines the sale price of a ticket. In some events the demand will be high which will cause the sale price to be higher then the face value; however, other events may be in low demand due to less interest. It is all about the fair market rate which is defined as the price a client is willing to pay for an event. It may either be more or less than the price printed on the ticket.
When would a ticket sell below the price printed on the ticket or "face value"?
Tickets for events where demand is low and supply is high may result in the ticket being sold for less than face value. On Empiretickets.com look for the "Below Face" icon in the ticket listings for these exceptional values.
Why should I pay higher than the "face value" for a ticket?
Empire Tickets motto, "Make Life an Event," sums up the insight that we have gained as to why tickets to events can be so memorable. It is the experience of taking your dad to see his favorite baseball team and getting him great seats in the dugout. It could be the experience of accompanying your mom to that amazing theatre production that she always wanted to see. Imagine taking your children to see the circus and having such close seats they can tweak the nose of the clowns. Those are the memories that last a lifetime and that are so precious. A ticket is the gateway to these priceless moments.
When is the latest that I can purchase tickets for an event from Empire Tickets?
While we strongly recommend buying tickets to an event as early as possible, we are able to provide tickets to some events up to an hour before the event begins. However, bear in mind that as an event approaches, ticket availability will frequently decrease and ticket prices may not decrease.
How do I search for tickets on Empiretickets.com?
On the top of every page on Empiretickets.com there is a search box. Simply type the name of the performer or team in the search box, then click "Search Tickets" and a list of events will be displayed. Once you find your desired event click "View Tickets" and all available ticket selections will be displayed. If Empiretickets.com does not have tickets for a specific performer/team immediately available please call us at 404-467-0227 so that we can alert you when tickets become available
Can I bring a camera/food/drink/etc? to the event?
Each venue has unique policies pertaining to permissible items. Since Empire Tickets bears no affiliation to any venue or box office, it is best to contact the venue directly or review their website prior to the event to receive detailed information on their policies.
Do children need a ticket to gain entry into an event?
Empire Tickets is not directly affiliated with any venue or box office. We recommend that customers contact the venue directly or review their website to confirm their policies and receive further information.
Can I add more than one set of tickets to my shopping cart?
Yes. Once you have place tickets in your Empiretickets.com shopping cart use the appropriate links located there to return to the event ticket listing to add additional tickets. You can also add tickets from different events into the same shopping cart which can be purchased in one transaction. Ticket listings come from a multitude of sellers and may ship separately.


Cancellation Policy
Can I cancel for any reason after I place an order?
No. All orders are considered final once a client hits the "buy" button to place his or her order. At that point, there are no cancellations or exchanges allowed. Please review our Sales Terms and Conditions for more information.
Will I get a refund if my event is rescheduled or postponed?
If an event is postponed or rescheduled, the tickets will be honored for the new date of the show. In most cases new tickets will not need to be issued. A replacement ticket or a refund will not be issued. If you can not make the new date we will accept the tickets back from you on a consignment basis only. You will receive 100% of the amount that we sell them for up to the price that you paid.

Announcements can take the following form to indicate a rescheduled or postponed event including, but not limited to local newspapers, local radio, our website, a team/ artist website, or a venue website.
If an event is canceled in its entirety and is not rescheduled, how is it handled?
If an event is cancelled we will provide a full refund for the sale price minus any handling and shipping charges; however, if a show is cancelled and refunds are not offered by the box office or venue, then we will not provide a refund. If an event is cancelled for any reason due to an act of God (rain out, earthquake, flood, etc.), a strike, protest, lockout, catastrophic events (i.e. acts of terror), or incidents of national security, we will not provide a refund or exchange for the tickets.

Tickets eligible for a refund must be returned to the office within 12 days of the announcement of the cancellation of the event. It is recommended to send the tickets via certified mail or a carrier that can provide proof of delivery to you. Send tickets to: Empire Tickets - Event Refunds - 3 West Paces Ferry Road, Suite 203, Atlanta, GA 30305. Include a detailed letter with the following pertinent information: Name, Company, Invoice Number, and Date of Ticket Purchase. Tickets may also be presented in person in our office on weekdays between the hours of 9:30 am and 5:30 pm.

All shipping charges and handling charges are not refundable.

Note about Special Events with Multiple Performers: Tickets for certain events, including, but not limited to Bonnaroo, Houston Rodeo, or County Fairs, may include performers as well as other attractions as part of your admission. If there is a change or cancellation to the musical line-up or the attraction, your event ticket remains valid for entry and we will not provide a refund.
Can I return my tickets or exchange them for an event on a different date?
There are no refunds or exchanges. All sales are final. However, if the original tickets were purchased through Empire Tickets and you purchase the tickets for the different date from us we will, at our option, attempt to resell your original tickets on consignment for you. Contact our Sales department at 404-467-0227 or sales@empiretickets.com for details.
What if my tickets are lost or stolen?
Please note that tickets need to be handled as if they were cash. Lost or stolen tickets cannot be replaced under any circumstances.


Seat & Ticket Information
Are the seats that I am buying together/side-by-side?
We guarantee the tickets purchased within a ticket group will be seated together unless otherwise specified in the descriptive ticket notes. However, there maybe additional ticket groups listed in the same section and row. In that case the tickets in the additional groups will not be seated together with the tickets of the other groups although the seciton and row are the same.
Where are the seat numbers?
Due to the dynamic nature of the business we are unable to guarantee exact seat locations. Therefore we do not list them on our website. If knowing the actual seat numbers of tickets desired will assist you in making your purchase decision then please contact our customer service team at 404-467-0227. We do require that ticket sellers give us the seat numbers when they list tickets with us and in most cases the physical tickets are in our possesion. If not we will attempt to confirm the seat numbers for you prior to your purchase. If you aren't familiar with the venue we can also assist with the location of the seats within the row, such as on the aisle, in the center of the row, to the far left side of the row, etc.
Why am I unable to order a certain quantity of tickets even though there are more seats available than I need?
The industry standard is to sell even sets of tickets as even batches (e.g. Sell 2, 4, 6, or 8 tickets from a set of eight), and odd sets in odd batches (e.g. sell 1, 3, 5, or 7 tickets from a set of seven). This is to avoid ending up with a single ticket which is often difficult to sell. General Admission tickets, most club or pit passes, parking passes, etc. should normally be sold in any quantity but may only be listed in pairs. If the desired number of tickets is not available to purchase please contact us directly at 404-467-0227 and we will work to obtain the necessary number of tickets.
Why are there codes by some sections such as "club", "reserve", "loge", etc.?
Each venue has different names for seating sections. We work hard to give our customers a good idea of the general location of each ticket. If our seating charts cannot offer a clear description of the listing(s) in question, please review our Venue Seating Abbreviations and Notes FAQ or contact us directly and we will attempt to clarify any ambiguities: 404-467-0227
Can tickets be emailed to me?
We carry a large selection of both traditional "hard" tickets as well as electronic "Ticketfast" tickets. If tickets in a given ticket group are electronic and can be emailed to you this will be indicated in the ticket group notes.
Tickets in my cart say "Ticketfast" but I don't see an email delivery option?
In this case select any of the delivery methods available in your cart. Our customer service team will contact you and will make the necessary adjustment for email delivery ($4.95) prior to charging your credit card.
What are "Paperless tickets"/how will I receive tickets that say "Paperless" in the notes?
Paperless ticketing is an alternative ticket delivery method, much like will call. Admission to events that utilize Paperless ticketing involves the original purchaser's credit card to be swiped by the venue attendant to gain entry into the event. Prior to the event, Empire Tickets will coordinate the meeting between the original purchaser and our customer. Each party's contact information will be exchanged for a convenient rendezvous. The original purchaser will then give the venue attendant the credit card originally used to make the purchase to allow our customer to gain entry into the event.
The name on the tickets isn't mine - Won't I be denied entry?
Some tickets, such as Ticketfast tickets, will have an individual's name on it. The name on the ticket is simply the name of the original purchaser. Tickets are completely transferrable and the attendee's name does not need to match the name on the ticket. Rest assured that all tickets sold by Empire Tickets are backed by our 100% Ticket Assure Protection Guarantee and are valid for entry.


Credit Card / Fax Authorization Form
Why do I need to fill out a Credit Card Authorization Form?
For your protection there are a number of circumstances in which the submission of such paperwork may be necessary. Reasons why we may require authorization include but are not limited to:
  • The billing address has been incorrectly entered.
  • The order is over a certain dollar figure.
  • The tickets are shipping to a location other than the billing address.
  • The billing address is international and/or not recognized by our credit card processor.
  • The tickets cannot ship via FedEx and thus a signature cannot be obtained upon delivery. This scenario occurs most frequently for same day orders and orders for Paperless tickets.
We require authorization paper work to ensure the credit card holder is also the person placing the order. The Credit Card Authorization Form will require the customer's signature and a copy of the front and back of the credit card. The total of the order should also be listed along with a copy of government issued identification. You may fax the completed form to 404-467-0937 or reply to the original email address the form was sent from.

If asked to complete an authorization form, please note that the tickets are not on hold and the order will not be processed until the form is completed and approved by our fraud prevention team. For this reason, please make every attempt to complete the form in a timely manner to ensure that tickets do not become unavailable.
Why am I being asked to provide copies of my credit card and government issued photo ID? Is this safe?
For your protection we require copies of these documents to ensure that the credit card holder is in fact authorizing the transaction. Empire Tickets protects customer's privacy with rigorous security measures. The form may only be accessed by fraud prevention management to aid in the resolution of credit card disputes or other similarly urgent situations.


Selling Your Tickets
How can I sell tickets through Empire Tickets?
We have a variety of sources for tickets, such as individuals and season ticket holders who want to sell tickets to events they cannot attend or have extra tickets they cannot use. We also encourage professional, licensed brokers to list their ticket inventory with us. Depending on the event we may just buy the tickets from you, or we may opt to list the tickets on consignment. Consignment tickets are listed on hundreds of other ticket websites in addition to Empiretickets.com and our pricing management will continually optimize the selling price according to market trends. You don't need to manage a thing. For more information or to get started please visit our Sell Your Tickets page.
Is there a fee for listing tickets on your site?
There is no fee for listing tickets with Empire Tickets. A consignment fee will be deducted from the listing price after the sale has been complete. No fee will be charged if tickets do not sell.
Can I list my tickets with Empire Tickets and other ticket sites at the same time?
You can but it really isn't necessary. We list all our tickets with all the secondary market exchanges and aggregators, small and large. Chances are really good we would be listing your consignment tickets on that other ticket site anyway. Depending on the event and whether you are a first time seller we may require you to ship your tickets to us so we have them in-hand for buyers. This also allows us to keep you tickets listed for sale to as close to the event date as possible. However, if you sell your tickets through other means all you have to do is give us a call to un-list the tickets and then send us a FedEx air bill to ship to your purchaser
I'm a season ticket holder but don't have time to list and manage prices for unwanted tickets. How is Empire Tickets different?
At Empire Tickets we will list your unwanted tickets on all the secondary market exchanges and aggregators, small and large. Our pricing management will continually optimize the selling price of your tickets according to market trends and thus maximize your return on investment. You don't need to manage a thing. Just let us the seating details and what games you don't want to attend and let us take it from there. For more information or to get started please visit our Sell Your Tickets page.


Pricing and Availability
Why is the price I paid higher/lower than the price indicated on my tickets?
Empire Tickets displays tickets from a vast network of ticket resellers who price their inventory according to their market value, not the original printed value, or "face value." For this reason, the price indicated on the ticket will be lower or higher than the price the tickets are offered for sale at Empiretickets.com. This reseller market is a "live market place" with ticket prices and availability that is constantly changing based on the supply and demand of interested fans, and therefore ticket prices may be above or below the printed "face value" on the tickets.
Why are tickets in the same section / row for sale on Empiretickets.com at different prices?
Empire Tickets displays tickets from a vast network of ticket resellers who price their own inventory. Seller "A" may have tickets in the same section and row as seller "B"; however, since sellers determine their own prices, the tickets may be priced differently.
I need 4 tickets and see you have 2 and another site has 2 in the same section / row. Should I split my purchase between you guys?
Empire Tickets lists its tickets on a vast network of reseller sites. In return we list tickets from much of the same network. It's possible you are looking at just one pair of tickets listed on our site and that other site. Call our customer service team at 404-467-0227 and we'll investigate the tickets you are looking at. If they are different we may even be able to secure them for you at a better price. We also have access to the seat numbers and can tell you how far apart the 2 pairs are from each other. Or we might even be able to secure 4 tickets together.
Does Empire Tickets charge a service fee?
Our service charge is 8%. Compared to our competition who charge between 15% to 25% this is very low. The service charge covers the cost of company operations required to provide premium inventory to sold-out events. Specifically, it pays for: finding and listing thousands of valid and authentic tickets to thousands of different events nationwide; premium customer service, including our in-house call center staffed with representatives over extended business hours; all website maintenance, operations, and technological improvements; and all operations costs to coordinate safe and secure delivery of ordered tickets to our customers from thousands of ticket resellers. We determine this service charge based on a number of factors that affect the cost of operations.

When shopping around always compare total cost (tickets plus fees). In comparison to other ticket marketplaces our total cost is almost always the lowest on the web, especially as compared to other full service providers. We openly encourage customers to alert us if they find tickets for a lower price with any of our competitors - we will always strive to provide the lowest possible price.
Will the prices of the tickets decrease as the event approaches?
Empiretickets.com is a live market place and prices are determined by supply and demand. Therefore there is no way of knowing with certainty how prices could fluctuate in the future. Seating options will definitely decrease as the event date approaches. We recommend purchasing tickets as early as possible prior to the event to ensure attendance, regardless of market changes. If the seats you want are currently out of your budget give us a call at 404-467-0227. We can better advise you where we see the pricing trends for a specific event are headed and can give you a call if prices fall within your budget.
Is it possible to split an order between multiple forms of payment?
Yes, however this cannot be done online. Place your order by calling 404-467-0227 and we will be happy to process your order the way you need it.
Do I have to pay any sales tax when ordering through Empire Tickets?
There is a sales tax associated with certain events depending on the state the event is located and calculated according to those state laws regulating the ticket resale industry. For instance, the State of Georgia charges sales tax on the amount paid less the original face value, and the percentage is based on the county where the venue is located. Due to the differences of how these taxes are calculated any sales tax have been included in the ticket price and service fee charged.


Delivery
What delivery options does Empire Tickets offer?
At Empire Tickets, we offer shipping to your credit card billing address via FedEx, pick-up at our retail locations or electronic delivery to your email address when available.

The Empiretickets.com shopping cart will only display the options available to ensure on time delivery for the tickets you have selected. There may be other options not displayed. If you do not see a suitable delivery method please contact our customer service team at 404-467-0227 for further details.
What is the cost for each delivery option?
The cost for available shipping options are displayed in your shopping cart prior to proceeding to check-out. Cost of all shipping options is available in our Sales Terms and Conditions.
Can I change a FedEx delivery address? Will I have to sign for it?
All tickets sent via FedEx require a direct signature upon delivery. You can change the FedEx ship to address (i.e. to your business) by contacting our customer service team at 404-467-0227 and completing the appropriate authorization form prior to shipment. You will not be able to change the ship to address or request the package held for pick-up at a FedEx location by contacting FedEx directly.
I want to have these tickets shipped to my work/hotel. Can I do this?
Yes, however, to ship to an address other than your billing address you will be required to fill out and submit an Authorization Form. Signing this form authorizes us to ship the tickets anywhere you request and releases Empire Tickets from any liability associated with the shipment. Obtaining this form helps us to ensure a smooth ticket delivery and helps protect you by preventing credit card fraud.
I just placed an order for FedEx delivery - will it ship today?
All orders placed with Empire Tickets are considered ticket requests until the respective seller confirms availability. Seller confirmation normally happens within hours of the order being placed, but may take up to 48 hours (i.e. weekends, holidays, etc.). Once tickets are confirmed by the seller you will get a notification of when tickets are available to ship. In most cases, tickets will ship on the day that the order is confirmed.

The selected delivery method will not always reflect the timing customers can expect to receive their tickets. Tickets for an event may not have been printed by the box office yet. The shipping date is entirely dependent on when the ticket sellers have the tickets "in hand" and then ship the tickets. Our customer service team will contact you to advise on an approximate ship date once they have confirmed your order.

It is important to note that FedEx delivery options are based on the date the tickets are ready to ship, rather than the day they are purchased.
What if I have missed my FedEx Delivery?
FedEx will make three delivery attempts on consecutive business days. Empire Tickets will send you the FedEx tracking number and you can call FedEx at 1-800-GO-FEDEX (1-800-463-3339) to schedule the best date for delivery. If FedEx cannot deliver the order after three attempts they will return the package to Empire Tickets.
How can I track delivery of my tickets?
When we ship via FedEx our customer service team will send you the FedEx tracking number. Go to FedEx.com to track your order.
Can I ship my tickets to a PO Box or APO/FPO address?
No. FedEx cannot deliver to a PO Box or military address. If your credit card billing address is a PO Box or military address you will need to submit it to have your credit card authorized and then complete an authorization form to have your order shipped to an alternate physical address.
I just placed an order for pick-up. Can my girl friend or I pick-up my order now?
Not all tickets listed at Empire Tickets are available for immediate pick-up. Once your order is confirmed the customer service team will contact you to advise when your order will be available. Only the original purchaser may pick-up the tickets and will need to bring a government issued photo ID and the credit card used to purchase. Contact our customer service team at 404-467-0227 if you need to send someone else to pick-up your tickets.
If I order a Ticketfast ticket that can be emailed right away, right?
Once your order is confirmed our customer service team will contact you to advise when you should expect email delivery of your tickets. During business hours this can be within the hour if the electronic files are located with us. In the case where the electronic files are located with another reseller there could be delays up to 24-48 hours. If the event date is near and you are concerned whether your tickets can be delivered in time please call our customer service team at 404-467-0227 prior to ordering.


Empire Tickets Glossary
Ticket Industry Glossary

This glossary defines some basic terms associated with the ticketing industry so that customers can become better acquainted with its nature.

Box Office: An office at venues where event tickets are bought, held, and eventually accessed (known as “will call” for ticket pick-up purposes).

Event: A unique combination of name, date, time, and venue used to identify a given concert, play/musical, game, or other such performance.

Face Value: The price printed on a ticket and one normally dictated by the performers and/or promoters of the event itself. Face value is not to be confused with the real-world market value of event tickets. This is because event promoters often print a lower price on a ticket than what it’s actually worth. The intention in that regard is to ensure high event turnouts and larger concession stand purchases by event-goers. Tickets are sold for face value on the primary market and market value on the secondary market.

Inventory: The event tickets that are possessed by a given ticket seller at a given time. The ticket sellers have access to different ticket inventories. Some specialize in certain event types (eg: sports or concerts) or events in only certain locales. Some are also much better equipped than others when it comes to accessing premium event seating. Empire Tickets eliminate this catalog distinction by pooling together inventories from multiple sellers. This conglomeration allows for one-stop shopping and cheaper ticket prices via public price competition.

Live Nation: The largest promoter for entertainment events in the United States (they recently fused with Ticketmaster - see below). You may see the “Live Nation” branding imprinted on some event tickets bought through Empire Tickets. This simply means that the tickets themselves originally were purchased from Live Nation.

Market Value: The price set by the free market for event tickets regardless of ticket face value. Market value is based on an event’s popularity and is best defined as whatever the public is willing to pay for a given ticket. Tickets sold through Empire Tickets are being sold at their market value rather than their face value. This is also true for the vast majority of other products that people purchase on a daily basis. Market value is known for best reflecting what a given product is actually worth. This realistic pricing is in contrast to flat price diktats established regardless of a product’s popularity.

On-sale: The established time at which tickets for a given event are initially released for sale to the general public. Many ticket sellers who sell through Empire Tickets access event tickets after their on-sale date. Other sellers have special connections that enable them to access event tickets prior to that date. This “sneak peek” access enables customers to access tickets from Empire Tickets that they might not be able to access elsewhere.

Pre-Sales: The process of selling event tickets to select groups of people prior to their later release to the general public. Ticket pre-sale opportunities are often presented to fan club members or other people with special industry connections. Many licensed ticket resellers have access to these influential channels and use them to procure high-quality seating. This early buying is often times the only way that premium seats are accessed and made freely available to the public. Empire Tickets can therefore help customers access event tickets that might otherwise be considered too VIP for general dispersal.

Primary Ticket Market: The market where event tickets are initially sold to the public through first-hand sources with direct ticket access. These direct sales are typically handled by ticket-selling organizations with an intimate hand in ticket printing and/or event planning. Examples include corporate giants like Ticketmaster or the venues where a given show or game is being performed. These first-hand sellers typically sell tickets at their face value with added fees and charges attached. Primary markets are generally known for being cheaper in product price than secondary resale markets.

Promoter: A wealthy individual or organization responsible for sponsoring and funding a team, a performer, or a performance. A “promoter” in the ticketing industry is like a “producer” in the film industry. Promoters are often tasked with arranging ticket printing and/or distribution for the event that they’re promoting. Secondary market sellers (like Empire Tickets) are not involved with ticket printing and distribution issues.

Secondary Ticket Market: The market where event tickets are resold to the public after being bought initially on the primary market. Empire Tickets and other online websites are actually secondary rather than primary market websites. Sellers posting on Empire Tickets are reselling tickets they initially purchased from primary market sellers (eg: Ticketmaster or the venue). Please note that secondary market sellers in all industries charge a commission fee for reselling products after their initial sale. This is to compensate the sellers for the extra fees charged by primary distributors and for keeping event tickets publicly available longer than usual. The commission fee for resellers in the secondary ticket market is reflected in the price mark-up at which event tickets are resold.

Service Fee: The convenience fee charged to compensate businesses for facilitating and handling product orders. Other names for service fees include “handling,” “processing,” or (again) “convenience” charges. Please note that all businesses charge a service fee of some sort to their respective customers. This includes all relevant actors in the primary and secondary ticket markets (websites and ticket sellers). Service fees for ticket resale websites often range between 15-30% of the ticket price of the tickets purchased. (Empire Tickets has one of the lowest service fees in the ticket resale industry - 8%.)

"Sold-out" Events: When a given game or show has either very few tickets available for purchase or perhaps none at all. Please note that “sold out” is a term that usually applies to the primary ticket market rather than the secondary market. It's very likely that event tickets will still be available on the secondary ticket market up to the day of the event itself. This is because the price mark-up charged by ticket resellers makes tickets pricier and thus keeps them from being purchased too quickly. It’s therefore important to remember that the term “sold-out” is often not an accurate reflection of ticket availability for a given show or game. You should always check Empire Tickets if a venue or primary ticket source throws up their hands and tells you there “no tickets are available!”

Ticketmaster: The largest seller on the primary ticket market and the initial source for many event tickets resold on Empire Tickets. You may see the “Ticketmaster” branding imprinted on some tickets bought through Empire Tickets. This simply means that the tickets themselves originally were purchased from Ticketmaster.

Ticket Broker: A registered company that re-sells tickets to events on a professional basis (ie: for a career). Most of the event tickets listed on our website are being resold by licensed ticket-selling brokers (usually companies). “Licensed” means that they are certified and/or registered with a state government and/or professional civic organization. Examples of such professional organizations include the Better Business Bureau and the National Association of Ticket Brokers. Empire Tickets ensures that the sellers who resell through us are official companies in order to ensure the legitimacy of tickets sold through our company and the professionalism of those tickets’ suppliers.

Ticket Exchange: A secondary market where event tickets are resold by consumers and/or licensed ticket-selling companies. Ticket exchanges are an internet-based phenomenon powered by such nationwide networks as Empire Tickets. The basic purpose of such ticket exchanges is to facilitate and monitor ticket transactions between the public and individual ticket sellers. Empire Tickets is thus roughly analogous to Ebay in terms of our function and purpose (except for the fact that we only deal with tickets). Our major purpose is to allow consumers to buy popular event tickets in a secure and customer-friendly forum.

Ticket Scalper: An unlicensed individual or company who re-sells tickets to events in non-professional circumstances. The term “scalper” is derogatory and is usually applied to resellers who resell tickets illegally or without certification.

Ticket Seller: Any individual or organization that resells tickets regardless of legal business status or official accreditation. The term “ticket seller” is often used to reference non-licensed ticket resale from average ticket-buying consumers. Empire Tickets actually provides the ability for unlicensed consumers to resell tickets. It’s nevertheless important to note that consumer sellers can only resell their event tickets under certain security-related conditions. These added restrictions are designed to protect the end buyer of ticket orders from any ticketing mishaps.

Venue: The physical location where a given show or game is scheduled to occur, such as Madison Square Garden or The Georgia Dome.

Delivery Methods Glossary

This glossary defines the delivery methods we require ticket sellers to utilize for ticket shipment in order to ensure that the delivery of your tickets is as secure and hassle-free as possible.

FedEx Standard Delivery: Tickets are shipped using an expedited 2-3 business-day shipping service. This delivery method is our most typical and used for the vast majority of ticket orders. Please also note that FedEx Standard does not consider weekends or holidays to be active shipping days.

FedEx Express Delivery: Tickets are shipped using an expedited 1-2 business-day shipping service. This delivery method is best used when the event concerned is within 72 hours away. Please also note that FedEx Express does not consider weekends or holidays to be active shipping days. This means that you shouldn’t choose FedEx Express late in the week for shipping to a weekend event. (Note: Ticket sellers reserve the right to upgrade and charge customers automatically for this expedited shipping service if FedEx Express Delivery is required (but not chosen by the customer) for timely ticket delivery.)

International Express Delivery: Tickets are shipped using an expedited international delivery method that typically takes 5-7 business days. This delivery method is only used when the seller of an order is located in a different country from the customer. It automatically appears after a customer selects an appropriate international shipping location on the checkout page. Please note that international shipments may experience delays in delivery that are beyond the control of Empire Tickets. These include customs delays, transit delays, weather delays, and variations in local service availability. Please also note that ticket sellers can only ship to a given country if that country is listed specifically in the relevant drop-down menu on the checkout page.

E-Voucher: Tickets will be sent as a PDF document to the email account of the customer concerned. Voucher delivery is very rare and only used for certain events in such select locations as Las Vegas.

Near-Term Special Delivery: This includes same day-orders for tickets and also tickets ordered on Friday (or late Thursday) for Sunday or Saturday events. (Neither FedEx Standard nor Express Shipping actively ships tickets on the weekends - thus, the Near-Term requirement.) The method itself encompasses four possible means of ticket delivery whose ultimate selection is at the sole discretion of the ticket seller. These four methods are:

Email: If this option is available it will be listed in the ticket Notes as "Ticketfast" or "eTickets". Tickets will be emailed to the customer by the ticket seller using (eg) a PDF attachment. You will need to contact Empire Tickets for more information about when you’ll receive the email. It should not be assumed that emailable tickets will be emailed within X number of hours after placing an order. This is important to keep in mind in order to ensure delivery in relation to travel plans.

Will Call:If this option is available it will be listed in the ticket Notes as "Will Call pick-up". Tickets will be available for pickup at the box office of the venue where the event is being held usually an hour before the event. You will need to contact Empire Tickets directly for more specific information about when you can access the tickets.

Local Pickup Near Venue: Tickets will be available for local pickup at a location specified by by Empire Tickets and will usually noted in the ticket Notes (i.e. "Atlanta pick-up"). You will need to contact Empire Tickets for more specific information on where and when to pick up the tickets. This typically occurs at an official establishment roughly 30 minutes from the venue where the event is being held. Pick-up locations might (and do) include hotels, restaurants, cafes, or an Empire Tickets retail location.

Last Minute Pick-up: Tickets will be available for local pickup at a ticket seller’s office within a few miles of the venue. Last-Minute Pickup involves the pickup location for an order being established and revealed to the customer ahead of time. Pickup will take place no sooner than 2 hours before the event and at the actual office of a ticket-selling company who has agreed to hold your seller’s tickets at a central location. This means that the company at which you access your tickets will be different from the company supplying your order.

FedEx Saturday Delivery: This delivery method is only relevant for orders placed on Friday or late Thursday for Saturday or Sunday events. Ticket sellers have the option to ship such orders via FedEx Saturday Delivery to guarantee ticket arrival on Saturday. Please note that customers should not infer that ticket sellers will use FedEx Saturday Shipping by default for late Thursday or Friday ordering. The decision to use FedEx Saturday Delivery is at the sole discretion of the ticket seller. This means customers should contact Empire Tickets directly for confirmation about ticket delivery possibilities for late Thursday or Friday orders.

Courier: Tickets will be delivered to the customer via a courier service. This delivery option is rare and only used for certain occasional events. You will need to contact Empire Tickets for more specifics about the option itself.

Note: The delivery methods mentioned above may also appear as separate delivery options during checkout. For prices of any of the above delivery methods please review our Term and Conditions page, the shopping cart page or call our customer service team at 404-467-0227.

Ticket Type Glossary

This glossary defines the different types of tickets floating around the entertainment industry. At Empire Tickets the ticket type is identified in the ticket Notes on the event ticket price listing page. When no ticket type is specified it can be assumed but not guaranteed to be a physical ticket such as a hard or paper ticket.

Hard Tickets: Tickets that are printed on cardboard material by the box office of the venue where the event is being held. “Hard” tickets are so-called because of their sturdy texture to distinguish them from newer and more electronic types of event ticketing. They remain today the most well-known and the most “typical” type of event ticket in popular perception. Please note that a given set of tickets is not guaranteed to be “hard” unless officially stated as such in their listing notes.

E-Tickets: Tickets that are emailed by the primary ticket source to the initial buyer of a ticket purchase. E-tickets usually originate in a PDF attachment that sellers then download and send to end ticket buyers. Mostly referred to as "Ticketfast" tickets (see below). Sellers prefer to ship e-tickets for security concerns so as to limit possible ticket over-printing. Some sellers also access tickets from other secondary suppliers only in printed format. This resultantly means that they don’t have the ability to provide PDF documents for customers directly. Please nevertheless note that e-tickets are just as legitimate and valid as traditional “hard” tickets. Empire Tickets further enforces security standards to protect against possible ticket re-printing.

Paper Tickets: Another term for e-tickets (see above) after they’re printed out on paper and shipped to customers.

Ticketfast: A specific type of “e-ticket” promoted and distributed by primary ticket supplier Ticketmaster.

Paperless Tickets: A new technology that allows the customer to access events by having their identity as the ticket purchaser electronically verified. Paperless ticketing is so-called because it does not result in physical tickets being sent to the initial ticket buyer. Ticketing information is instead associated electronically with the credit card used for the ticket purchase. Accessing events using paperless tickets in the resale market requires a representative from a seller’s office to escort customers into the event or else provide a gift card used for the initial ticket purchase.

Physical Tickets: Slang used by some ticket sellers to indicate that a given set of tickets is not paperless.

Flash Tickets: A new technology that allows customers to access events using receipts dispersed by a kiosk at the event’s venue. Accessing flash tickets requires swiping a credit card containing the purchaser’s information at a venue kiosk. A receipt will be printed and the customer will subsequently be able to attend the event using the data printed. Flash ticketing is limited in its popularity and often used only for certain sporting events.

Ticket Note Glossary

This glossary defines the eclectic notes that individual sellers record on their ticket listings. These listing notes can vary significantly in presentation because they’re coming from a large number of different sources. This unfortunately means that the jargon you find on ticket listings is likely to be varied and confusing.

"Aisle Seats": Meaning that one of a given selection of seats is located on an aisle (aisle seats are usually listed by sellers in pairs). Some sellers will caveat aisle seats by letting customers know that they have to buy X number of tickets in order to guarantee an aisle seat.

"Alcohol Free": Meaning that the venue has chosen to prohibit alcoholic beverages in a given section of seating. Sellers are required to advertise on their listings if they’re selling tickets for a section and/or row deemed to be alcohol-free.

"All Days": Meaning that a ticket purchase is relevant for all the days and/or sessions of a staggered event. (The term itself usually applies to different sporting games or sessions within a larger sporting event. Tickets for sessions are often sold as either for one or more games in the overall timeframe.)

"All Sessions": See “All Days.”

"Badge": Meaning an identification worn by event-goers that serves as a ticket guaranteeing access to an event. Badges are typically attached to a lanyard (a short cord) and most popularly used for golfing events.

"Baseline": Meaning that the tickets are located next or and/or near one of the bases in a baseball venue.

"Behind Server": Meaning seats that are located behind the area where tennis players serve their opponents.

"Blue Line": Meaning seats that are located near one of the blue lines known for demarcating hockey ice rinks.

"Center X": Meaning that the tickets are located alongside the center of a given sporting venue or venue section. Please note that the word “center” is subjective and based on the seller’s opinion.

"Chairbacks": Meaning that the tickets concerned are for seats that have backs in their design. The term is used to distinguish backed seating from non-based seating (benches).

"Close to Stage/Field": Meaning that the tickets concerned are “close” to the stage/field of a given venue. Please note that the word “close” is subjective and based on the seller’s opinion.

"Corner": Meaning that the tickets concerned are located in a corner area of a venue vis-à-vis the stage/field. Corner seats usually provide a more angled view of the staging area of an event.

"Courtside": Meaning seats that are located along the side of a court in a basketball venue. Courtside seating usually refers to the venue sections closest to the court itself.

"Covered": Meaning that the seats concerned are located underneath a covered area (often a section overhang).

"Dugout": Meaning that the seats concerned are located behind a team dugout at a baseball event. Please note that dugout seats are not necessarily located immediately behind a dugout. Dugout seating is also often caveated by reference to “home” or “visitor team” dugouts.

"E-tickets/E-tix/E-digital": Meaning that the tickets concerned are sent to the ticket seller in an emailable or downloadable format. Some sellers may email e-tickets, but many prefer to print and ship them (see “Paper Tickets”).

"End Zone": Meaning that the tickets are located in-between the goal-line and end-line of a given venue. The term itself is most often used to describe seating for hockey and football events.

"Est. Ship/Del Date": Meaning that a given set of tickets will likely ship or be delivered on or by the date provided. Please note that estimated dates of any such type are only estimated and thus not guaranteed.

"Family Section": Meaning that a given section (usually of a sporting event) is alcohol-free and family-friendly. Sellers are required to advertise on their listings if they’re selling tickets for a section and/or row deemed to be alcohol-free.

"Face-Off Circle": Meaning seats that are located perpendicular to the face-off circle in a sporting event. The face-off circle is found for basketball and hockey events and is centered on the court/rink.

"Flash Tickets": Meaning that the tickets concerned are flash tickets that will be accessible by swiping a gift card (supplied by the ticket seller) at a venue kiosk.

"Full Day": Meaning that the tickets concerned allow entry to an entire day of festivities rather than only part of the day. The term “full day” is relevant for golfing events and also tickets to events without set attendance schedules (eg: music festivals).

"Full Strip": Meaning that a ticket purchase is relevant for all given games of a sporting series rather than a single game. (eg: A playoff strip would include tickets to every one of a team’s playoff games.)

"Full View": Meaning that the tickets concerned provide a “full”/wide view of the stage or field. Please note that the term “full view” is subjective and based on the ticket seller’s opinion.

"Free-Throw Line": Meaning seats that are located perpendicular to the free-throw line in basketball events. The free-throw line is located some 20 ft from each basket on a basketball court.

"Front Row of Section": Meaning that a ticket listing contains seats located in the front row of a given sectionin the venue. Please note that the term does not necessarily refer to the first row in the entire venue.

"Frontstretch": Meaning seats that are located near the Start/Finish line of a playing field (usually a race track).

"General Admission": Meaning that seats are accessed on a first-come, first-serve basis on the same day as the event itself. Customers in GA seating do not receive actual seat numbers and instead sit or stand at will in the allotted area.

"Goal Line": Meaning that the tickets are located alongside the goal-line of a sporting venue. The term itself is most often used to describe seating in football and hockey events.

"Grounds Pass": Meaning a ticket that gives customers general access to the grounds for an event. Grounds passes are frequently found for golfing events or multi-event festivals.

"Hard Tickets": Meaning that the tickets concerned are originals printed out on cardboard ticket stock. Hard tickets are the “traditional” ticket types with which people are most familiar.

"Home Side”: Meaning that the tickets concerned are located on the side of a sporting venue where the home team of the event is situated. Most venue maps are labeled with “home” and visitor” sides (except in cases where side allocation is ambiguous).

"In Hand": Meaning that the ticket seller listing the tickets actually has them in their office. This separates them from sellers still waiting to receive their tickets from their supplier.

"In Pairs": Meaning that tickets from the listing concerned can only be sold by the ticket seller in pairs (eg: 2, 4, 6 - etc). Ticket sellers may not be able to supply consecutive inventory if purchases are not made in pairs.

"In Shade": Meaning that the seats concerned are located in a shady area of seating (often under a covering).

"In Stock": See “In Hand.”

"Infield": Meaning that the seats concerned are located inside the field proper of a sporting event. The term “infield” in baseball refers to seating geographically parallel to the bottom half of the baseball diamond. The term is also used to describe some NASCAR seating (or RV parking) alongside the race track.

"Limited View": Meaning that the seats concerned are labeled as visually compromised by the venue. Please note that the venue and the venue alone is responsible for such a designation. Seats that aren't dubbed visually blocked by the venue are not considered to be compromised.

"Local Pick-up (Day of Show)": Meaning that the tickets concerned will be picked up by the customer at a location near the venue. The term itself is used to refer to “Local Pickup” situations and also “paperless ticket” scenarios. (See the Delivery Methods Glossary for more information.) Customers will have to contact their ticket seller directly for additional information about pick-up deliveries.

"Lower Level”/”Lowers": Seats that are located in the lower level sections (ie: closer to the field/stage) of a given venue. Especially relevant if a venue has upper and lower sections with the same section numbers.

"Meet and Greet": 1) Meaning that a given listing includes or encompasses a ticket to a special meeting with the star performer/s before the show. 2) Meaning that the customer must meet a representative from the ticket seller at the venue to access the tickets concerned. (Customers should examine ticket listing notes carefully to ascertain any details about what performer-based "Meet and Greets" entail.)

"Midfield": Meaning that the tickets concerned are located roughly in the vertical middle of a given field.

"No Split": Meaning the seller of a particular listing is not willing to provide tickets except in the quantities listed (eg: wanting 2 tickets in a listing advertised as “1 or 3” tickets). Sellers often like to provide tickets in pairs in order to limit the chance that they’ll be stuck with a single ticket for sale (very hard to sell).

"Not a Game/Show Ticket": Meaning that the tickets concerned do not allow access to an event itself. This phrase is usually found for parking passes, club passes, and other non-entry tickets.

"Obstructed View": Meaning that the seats concerned are labeled as visually compromised by the venue. Please note that the venue and the venue alone is responsible for such a designation. Seats that aren't dubbed visually blocked by the venue are not considered to be compromised.

"Open air seating": Meaning that the seats concerned are located in an unenclosed area of seating.

"Outfield": Meaning that the seats concerned are located adjacent to the grassy expanse outside the baseball diamond in baseball events. Outfield seating is usually elevated (bleacher seating dominates) and is the farthest seating from the game’s action.

"Paperless Tickets": Meaning that the tickets concerned are paperless and will require the customer to be escorted into the venue by a representative from the ticket company. Other customers may access the event by presenting a gift card to venue personnel sent to them by their order’s supplier.

"Paper Tickets": Meaning that the tickets concerned are printed out on paper rather than on cardboard ticket stock. (See the Ticket Type Glossary for more details.)

"Partial View": Meaning that the seats concerned are labeled as visually compromised by the venue. Please note that the venue and the venue alone is responsible for such a designation. Seats that aren't dubbed visually blocked by the venue are not considered to be compromised.

"Piggybacked": Meaning that the seats concerned are located in back of or in front of each other (eg: 2 in Row A, 2 in Row B). This is to distinguish them from those listings wherein the seats are side-by-side.

"Preshow Party/Dinner": Meaning that a pre-show event or party is accessible using the tickets concerned. Please note that this does not necessarily mean a ticket to the event itself is included in the package.

"Sell High to Low": Meaning that the ticket seller will sell the higher seat numbers (eg: F23) before the lower ones (eg: F07). Higher seat numbers are usually closer to the action than lower seats numbers.

"Service Line": Meaning that the seats concerned are perpendicular to the servicing line on a tennis court. The service line is located towards the end of the court where players serve their opponent.

"Side of Stage": Meaning that the tickets concerned are located off to the side of a given stage. Please note that the term itself does not necessarily guarantee seats close to the stage itself.

"Sideline": Meaning that the tickets are located along the elongated side of a given playing area. The term itself is most often used to describe seating for sporting (football) events.

"Ship By/On…": Meaning that the tickets concerned will likely be shipped by the seller by/on a given date. “Ship By/On” notes are usually followed by a specific date for estimated ticket shipment. Please note that such dates are only estimated and cannot be guaranteed.

"Ship Imd": Meaning that the ticket seller estimates they’ll be able to ship the tickets soon after an order is placed.

“Shoots X (# of times): Meaning that a given team will try to score goals X number of times at a given end of a venue.

"Split": Meaning that the tickets concerned will be “split up” (ie: not seated together) at the point listed. “Split” notices usually specify a seating quantity above which tickets may be split. (eg: “up to 4, no split” would mean customers couldn’t be guaranteed more than 4 seats together)

"S”/”SR”/”SRO”: See “Standing Room.”

"Standing Room”: Meaning that the tickets concerned are for a venue section that does not contain actual seats. Customers will access the area on a first-come, first-serve basis and stand throughout the event.

"Ready to Ship": Meaning that the tickets concerned are in the seller’s office and ready for shipping by the seller.

"Reserved Seat": Meaning seats for an event that are reserved by seat number for individual customers. The term itself is used to distinguish guaranteed seats from General Admission tickets.

"Ticketfast": See “e-tickets.”

“Upper Level”/”Uppers”: Seats that are located in the upper level sections (ie: closer to the field/stage) of a given venue. Especially relevant if a venue has upper and lower sections with the same section numbers.

"Visitor Side”: Meaning that the tickets concerned are located on the side of a sporting venue where the challenging team of the event is situated. Most venue maps are labeled with “home” and visitor” sides (except in cases where side allocation is ambiguous).

"WC (“Wheelchair Accessible”): Meaning that the tickets concerned are handicapped and/or wheelchair accessible.

"Will Call": Meaning that the tickets concerned will be left for pick-up at the box office of the event’s venue.

"Yard-line": Meaning seats that are located alongside or between certain yard lines for a football event.

Venue Seating Glossary

This glossary defines the different locations found in most venues and their common abbreviations and classifications.

*, #, @: Various symbols used by some ticket sellers to make their particular listing “stand out” from the crowd. Odd symbols on ticket groups are a marketing tactic and don’t have any specific value vis-a-vis venue seating.

ALL SECs ("All Sections"): Meaning that the tickets concerned could be located within any section in a given venue/area. Examples include "400-Level, All Secs" or simply "All Secs, Rows A-R.”

BADGE: An identification worn by event-goers that serves as a means to guarantee entry to an event. Badges are typically attached to a lanyard (a short cord) and used for golfing events.

BAL/BALC ("Balcony"): A raised area in theater venues that overhangs the Orchestra, the Mezzanine, and/or the Loge. The Balcony is almost always the uppermost seating area in a theater venue.

BEST AVAILABLE: A term meaning that the ticket seller for a listing will provide customers with the best row and/or section they have available in their inventory. Please note that such general listings guarantee customers no specific seating location. Customers should not purchase from such listings if they prefer more specified seating.

BLCH (Bleacher”): An abbreviation used for Bleacher (raised) seating (usually in sporting events).

BX (“Box”): An abbreviation used to describe a (usually premium) seating area in sporting events.

CLUB: A special section of seating in stadium and/or concert venues usually denoted by the abbreviation Many Club seats provide special access to a VIP club during the show or game. (Please examine listing notes specifically for any further information about possible amenities.)

CLUB PASS: A special pass to a VIP club that’s accessible at the venue during the show or game. Please note that VIP passes do not necessarily include a ticket to the event itself. Club passes also do not necessarily guarantee customers an actual seat at the venue.

CTR/CENT/CENTER: Terms used to characterize various venue areas by describing seats as being located in their "center." This usually occurs in situations where venue seating areas are divided into Left, Right, and/or Center sections. Please note that the terms also can be used slang-wise by ticket sellers without reference to official section labeling.

(DAY OF THE WEEK): A term used to denote a ticket or a pass that is active for an event on a certain day of the week. This labeling is often used for events that occur over a long time span (eg: golf). The tickets concerned are only relevant for the day/s mentioned on the listing.

DAILY: A shorthand term used to denote a Grounds Pass active for a certain day of an event (usually golf or music festivals.)

DC/DR CIR ("Dress Circle"): A curved section or tier of seats in theater and/or concert venues sometimes located above the Orchestra and below the Mezzanine.

FLD/FIELD ("Field"): The seating section in sporting venues that’s usually closest to the playing field. The term is also used to refer to seating on a sports field for concert events (often close to the stage).

FB/FLD BX ("Field Box"): A seating area in sporting (usually baseball) venues located near or on the field. The term “Field Box” is usually described as being on the “Right” or the “Left” of a venue (see “RFB” and “LFB”).

F/FLR/FLOOR ("Floor"): The ground level in concert venues usually populated by folding chairs and non-gradated seating. Floor seating can include reserved seats or General Admission seating.

F/FRT/FRONT ("Front"): Terms used to characterize venue areas by describing seats as being located near a stage or field. The term itself is subjectively based on the ticket seller’s opinion and should be examined alongside section and row specificities.

GA ("General Admission"): Used for first-come, first-serve seating that does not tie event-goers to specific seats. Attendees instead sit or stand wherever they can manage in the venue area allotted to them. “General Admission” is most frequently used as a seating method for “Floor” and/or “Field” seating. It can be advantageous if customers arrive early enough to get first access to the best viewing locations.

GLASS: A term used to describe seats for hockey events that are close to the glass wall separating the rink from the seating.

GROUNDS: A shorthand term used to denote a Grounds Pass active for a certain day of an event (usually golf).

G/GS “(Grandstand”): A seating area in sporting venues at or near the highest level of tiered seating. Grandstand seating is frequently seen (and utilized) for baseball events.

INFIELD RV: A term used to denote a ticket that can be used to park an RV at a NASCAR event within the race track area. The term itself is usually accompanied by specifics denoting the parking location for the RV.

LAWN: A seating section in concert venues located in a non-raised section of seating on the ground. Lawns seating is usually furthest from the stage (outside the main seating area) or closest to the stage (aka: “Field” seating). Customers access it on a General Admissions (first-come, first-service basis) and usually without chaired seating. Many customers bring blankets and fold-up chairs to Lawn seating events.

L/LFT/LEFT: Terms used to characterize various venue areas by describing seats as being located on their “left” side. This usually occurs in situations where venue seating areas are divided into Left, Right, and/or Center sections. Please note that the terms also can be used slang-wise by ticket sellers without reference to official section labeling.

LFB (“Left Field Box”): A general term used to refer to Field Boxes located on the left side of a venue. The term is most often used to describe premium seating for baseball events.

L/LG/LGE ("Loge"): The front rows of the Mezzanine section (see “Mezzanine”) in theater venues. Some venues choose not to label the Loge as a separate area of seating. The term is also used for occasional sports venues in reference to higher seating levels.

LOWER/LOWERS/LOWER LEVEL: Seats that are located in the lower level sections (ie: closer to the field/stage) of a given venue. The exact meaning and location of lower-level seating varies from venue to venue and event to event. It often applies in cases where different levels of seating have similar section designations. "Lower-Level" or "Lower/s" is then used to identify those sections nearer the event performance.

MEZZ ("Mezzanine"): A raised platform in theater venues overhanging the Orchestra but underneath the Balcony. The Mezzanine is usually dubbed the “first balcony” due to its placement below the Balcony proper. The term is also occasionally used to describe some raised seating for sporting venues. (Front row mezzanine seats are often considered some of the best seats for theatrical events.)

ORCH ("Orchestra"): The ground level in theater and concert venues located in front of the staging area. (Seating in the middle Center Orchestra is usually regarded as the best seating for theatrical events.)

PARK/PKG/LOT: A parking pass that gives customers special and guaranteed access to event parking. Please note that parking passes do not include a ticket to the event itself unless specifically indicated.

PASS: A term used to emphasize that the listing concerned does not provide a ticket to the event itself. "Pass" means that the ticket is actually for parking needs, VIP club access, or other non-entry purposes.

PATCH: See “Badge.”

R/RES/RESV ("Reserved"): A general term used in the ticketing industry to refer to seats that have been “reserved” by the ticket seller listing them. “Reserved” seating is the polar opposite of “General Admissions” (first-come, first-serve) seating.

RFB ("Right Field Box"): A general term used to refer to Field Boxes located on the right side of a venue. The term is most often used to describe premium seating for baseball events.

ROWS X-X: Meaning that the tickets concerned could be located within any rows in the range provided. Customers should only purchase from such listings if they are comfortable receiving tickets in any of the rows specified.

SECS X-X: Meaning that the tickets concerned could be located within any section in the range provided. Please note that section designations don’t promise customer seating only in those 2 sections. The range provided is used by sellers to indicate seating located visually (per the venue map) in-between the two sections specified.

S/SR/SRO ("Standing Room Only"): An area in a venue where there are no seats and customers have to stand during the event. "Standing Room Only" is accessed on a first-come, first-serve basis.

S/STE/SUITE ("Suite"): 1) A special ticket to a viewing arena from which a given event can be viewed separately from the general audience. 2) A special ticket to a hotel suite offered by ticket sellers to complement an event experience. Please note that the first type of “Suite” ticketing does not necessarily guarantee customers a reserved seat for the event. Suite tickets usually grant access to the suite and its amenities without specifically guaranteeing reserved seats.

T/TER/TERR ("Terrace"): A term used by some venues to denote the Balcony or a similar expanse of raised seating. The term “terrace” is used both for theater events and also for various sporting events.

T/TWR ("Tower"): A term usually used for sporting events (NASCAR especially) to describe elevated seating. Seats are usually dispersed among various Towers located alongside the racetrack.

TURN X: A general term used to denote seating for NASCAR events located near various turns in the race track.

UPPER/UPPERS/UPPER LEVEL: Seats that are located in the upper level sections (ie: farther from the field/stage) of a given venue. The exact meaning and location of upper-level seating varies from venue to venue and event to event. It often applies in cases where different levels of seating have similar section designations. "Upper Level" or "Upper/s" is then used to identify those sections farther from the event performance.

VIP PASS: A special pass to a VIP club or area that’s accessible at the venue during the show or game. Please note that VIP passes do not necessarily include a ticket to the event itself.

ZONE X: A term used to denote a certain section of a venue that encompasses a large number of seating locales. Zone seating is a recent trend from Europe that chops venues up into large chunks labeled A, B, C or any other such system. This means that a given listing for Zone seating could be located anywhere within the Zone and row/s specified. Please note that this rule does not change the fact that the tickets concerned are guaranteed to be side-by-side (unless explicitly stated otherwise).

 

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